IT Service Management / Global Support Services

Supporting blue chip clients from seven locations

Best-in-class, system-agnostic business process solutions run by expert staff as a 24/7/365 service

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What we offer

Staff Outsourcing

Our outsourcing options are driven by the skills of RFA experts and the solutions they create. As an extension to a client’s in-house application development effort, our teams can be engaged on fixed or flexible terms and conditions. RFA’s skilled professionals can quickly turbo-charge a client’s workforce for application development across diverse technology verticals.

Service Desk

RFA provides clients with best-in-class response times through our Service Desk that includes a dedicated disaster recovery service. Our first contact resolution means that you deal with the same person throughout the process and we pride ourselves on a service that is led by individuals who communicate clearly and avoid IT jargon.

Unified Communications and Telecoms Provisioning

Our certified technicians are experienced in all elements of unified communications solutions. RFA can design, implement and maintain your organization’s UC suite, including telephony and messaging systems, video conferencing, and mobile device management. We will work with you to integrate your systems across platforms and vendors, guaranteeing reliability, scalability and resiliency.

Whether it is communicating across the office, connecting with clients across town, or conducting virtual meetings with partners worldwide, RFA will design a tailored solution that addresses your business telecoms requirements. This will ensure regulatory compliance and ultra-robust security. We understand the finance industry’s unique communications requirements.

Redefining technological support every day

Let our experienced team discuss your organization’s requirements, review your current IT setup, and provide tailored guidance on the right course for you.

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