Enterprise Grade Support for Hedge Funds of All Sizes
RFA’s Fully-Managed IT service is designed to deliver peace of mind: we handle your hedge fund’s technology environment and allow you to focus on your business. We provide a team of enterprise-caliber technicians dedicated to supporting, monitoring and maintaining your hedge fund’s technologies. With RFA’s Fully Managed Technology offering, help is available 24 hours a day, 7 days a week, 365 days a year.
Service Desk and On-site Assistance
RFA’s Fully-Managed IT services include a Technical Site Manager, your dedicated point of contact for hedge fund technology support, and access to RFA’s global service desk. Clearly-defined, client-specific procedures are in place to ensure efficient issue resolution. Clients receive industry-leading response times, on-site office support, and a 24/7/365 connection to the RFA global service desk.
Network Operations Center (NOC)
RFA’s Network Operations Center (NOC) provides around the clock monitoring of your hedge fund’s technology infrastructure. Early warning notifications expedite resolutions while minimizing disruptions and dramatically reducing risk to your technology investment.
Managed Technology Services
24/7/365 monitoring and proactive maintenance are all provided at a fixed fee.
- Monitoring: Comprehensive monitoring and alerting of all devices on the network
- Asset and Warranty Management: Track and report on all software and hardware
- Reporting and Auditing: Custom reporting on all aspects of technology infrastructure
- Maintenance: Regularly scheduled patching and maintenance of technology infrastructure