Jon Melville, appointed Head of Client Relations in Europe, has over 20 years’ experience, including Director level roles within strategic IT and the service delivery landscape. He helps clients ensure that their business goals and technology strategies are aligned and the RFA partnership remains transparent.
Amar Shah, appointed Head of Client Services in Europe, is responsible for ensuring a seamless client service experience across all RFA delivery teams. Amar has over 20 years’ experience including C-suite roles with alternative funds and is ideally equipped to address the specific challenges faced by firms in this highly regulated, fast paced sector.
RFA is growing at a phenomenal rate in Europe and services clients as far afield as Asia and we have appointed Jon and Amar to ensure that our leadership team keeps pace with this growth,” said George Ralph, Managing Director, RFA. “Our customer service stands out in the market and it is imperative that we continue to give our existing clients the high levels of capability that they need every day and maintain our industry renowned personal approach.
The expansion in our leadership team gives clients access to additional resources and sector-specific expertise, which I am sure they will find invaluable. This is a visible commitment to clients as RFA continues to grow its European business in Luxembourg, Hamburg and Amsterdam, as well as serving clients in Singapore.
The expanding team provides clients with the core services RFA is known for – including Managed Cyber Security and Compliance Services, DevOps, Business Robotics, IT Service Management and Cloud Services, among others.
RFA has been serving a growing clientele since setting up in London in 2015 and opening a Luxembourg office in early 2018. It is the only UK/US specialist alternative finance IT consultant with a strong Luxembourg base that can help clients across Europe.
Melville and Shah will be based in RFA’s London office, located in Berkeley Square, Mayfair. They will strengthen the client management team to ensure that all clients receive the exceptional service and insight that defines RFA.